Shipping & Returns

Shipping

We ship worldwide, with the exception of Russia and Belarus. Every order leaves our studio insured and fully tracked.

United Arab Emirates

Fulfilled from our Dubai warehouse. Complimentary next-day delivery for all in-stock items.

Saudi Arabia

Shipped from Dubai. Estimated delivery: 3–5 business days.

International

  • Free shipping — 10–21 business days
  • Express shipping — 5–10 business days

Shipping cost is calculated at checkout based on your location. Local customs fees may apply outside UAE & Saudi Arabia.

Returns

UAE & Saudi Arabia: Returns are accepted within 7 days of delivery. Return shipping from our Dubai warehouse is complimentary.
International: Returns are accepted within 30 days. Shipping costs and duties are the responsibility of the recipient.

Items must be unused and in their original packaging.

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We're happy to help before you ship anything back.

Refunds

Refunds are processed within 3–5 business days of receiving the item. Payment processing fees are non-refundable.

Personalised Items

Items crafted with initials embossing are made individually and cannot be returned or exchanged.