FAQ
UAE (Dubai): Next-day delivery for in-stock items (courier delivery).
UAE (Other Emirates): 2–3 business days.
Saudi Arabia & International: Shipped from our Ukrainian workshop. Please allow 5–21 days. We are currently improving our logistics to make this faster.
Pre-order items: Crafted and delivered within 3–5 weeks.
Ukraine: Nova Poshta (branch or courier).
UAE: Courier delivery (Next day in Dubai, 2-3 days other emirates).
Saudi Arabia & World: International shipping (Nova Poshta Global / UPS / FedEx).
Yes. UAE: Fast local delivery (1-3 days).
Saudi Arabia: Direct shipping from Ukraine (5–21 days). We are working on optimizing this process.
Yes. All orders to the UAE include free delivery. No minimums.
Yes, but only for orders within the UAE (in-stock items).
Yes, before it ships. Contact our manager immediately. International orders cannot be changed once shipped.
We accept:
- Bank card / Apple Pay / Google Pay
- PayPal
- Crypto (USDT — TRC20)
- Cash on Delivery (UAE only, in-stock items)
- PrivatBank / MonoBank (Ukraine)
UAE: No import duties.
Saudi Arabia & Rest of World: Delivered DDU (Delivered Duty Unpaid). The buyer is responsible for any local customs fees or taxes upon arrival.
Codes may exclude special offers or accessories. Check the terms.
Yes. 12-month warranty + lifetime maintenance (repairs, hardware replacement).
Accepted within 14 days (unused).
UAE: Free pick-up.
International (incl. Saudi Arabia): Return shipping costs and customs fees are the responsibility of the customer.
Contact our manager to start.
Yes. Handcrafted in our workshop using genuine leather and precious woods.
Yes (monogram embossing). Pre-order only (3–5 weeks). Full payment required.
Yes. Add text in comments at checkout or send to manager.
Yes, exclusively genuine Italian leather. We do not use eco-leather.
Premium polycarbonate (Korea/Japan). Polarized, full UVA/UVB protection.
Yes. Send your prescription to our manager. Lenses are extra and non-returnable.
See our Care and Storage page.